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24 February 2009

IVR Master Control Panel

IVR Master Control Panel. Length of introductory message: 50 seconds. Definition of "unusual" call volume: 2. Call drop rate: 30%. Depth of Menu Hierarchy: 8. Ask security questions: always. Pass user-supplied information form IVR to agent: No. To save changes dial '1'. To discard changes, dial 0.
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